TERMS & CONDITIONS

Welcome to Cloud Canine. These Terms & Conditions apply to your use of our website and to any purchases made through www.cloudcanine.com. Please read them carefully before using the site or placing an order.

By accessing or using this website, you agree to be bound by the terms below.

1.
Who We Are

Cloud Canine is a UK-based brand offering curated dog lifestyle and wellness products via an online store.

Our business operates as a dropshipping model, meaning products are shipped directly from our trusted suppliers to you. We only work with suppliers that meet our quality and ethical standards.

2.
Ordering and Payment

All prices are shown in GBP and include VAT where applicable.
Payment is taken securely at checkout. We accept all major credit/debit cards, PayPal, and other payment methods as offered at the time of checkout.
Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order.
Your order is accepted once it has been dispatched.

We currently deliver to the UK and selected international destinations.
Standard shipping times vary but are typically 5–10 working days. Some products may take slightly longer due to supplier location or demand.
Tracking details will be provided where available.
Delivery delays are sometimes beyond our control — especially for custom or international orders — but we’ll always keep you updated.

You may return unused items within 14 days of delivery for a refund.
To start a return, email us at [insert your customer support email] with your order number.
Items must be in original condition and packaging.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds are issued to your original payment method once the item has been received and inspected.