PRIVACY POLICY

At Cloud Canine, we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or shop with us.
 
By using our site (www.cloudcanine.com), you agree to the practices described below.
 
 
 
1. 
Who We Are
 
 
Cloud Canine is a UK-based online brand offering dog lifestyle and wellness products. We operate under applicable UK privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 
 
 
2. 
What Information We Collect
 
 
We may collect the following information when you interact with our website:
 

• Personal information: name, email address, phone number, billing and shipping address

• Order details: products purchased, order history

• Payment information: securely processed by our payment providers (we do not store card details)

• Technical data: IP address, browser type, device type, location, cookies

• Marketing preferences: email sign-ups, opt-in forms, survey responses

 
 
 
 
3. 
How We Use Your Information
 
 
We collect and use your data for the following purposes:
 

• To process and deliver your orders

• To communicate with you about your purchases or support queries

• To personalise your shopping experience

• To improve our website performance and customer service

• To send you marketing emails (only if you’ve opted in)

 
 
 
 
4. 
Marketing Communications
 
 
You’ll only receive marketing emails if you opt-in (e.g., by joining our newsletter). You can unsubscribe at any time by clicking the link in any email or contacting us directly.
 
We never sell your data to third parties.
 
 
 
5. 
Cookies
 
 
We use cookies to help our website function and to understand how visitors use it. You can adjust your browser settings to refuse or delete cookies, but please note that some features may not work as intended.
 
Types of cookies we use:
 

• Essential cookies (for shopping cart, checkout)

• Performance cookies (e.g. Google Analytics)

• Marketing cookies (e.g. Facebook Pixel, if used)

 
 
 
 
6. 
How We Store and Protect Your Data
 
 
We use secure platforms and encryption protocols to protect your information. All data is stored in compliance with UK data protection laws.
 
 
 
7. 
Third-Party Services
 
 
We may use trusted third-party services (e.g., payment processors, email marketing platforms, dropshipping suppliers). These services only access your data when necessary and are contractually bound to protect it.
 
 
 
8. 
Your Rights Under UK GDPR
 
 
You have the right to:
 

• Access the personal data we hold about you

• Request corrections or updates to your information

• Request deletion of your data (“right to be forgotten”)

• Object to processing for marketing purposes

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

 
 
To exercise these rights, please contact us at:
Email: [insert email address]
 
 
 
9. 
Children’s Privacy
 
 
We do not knowingly collect or store personal data from children under 13.
 
 
 
10. 
Changes to This Policy
 
 
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.