SHIPPING POLICY

At Cloud Canine, we work hard to ensure your order arrives safely, promptly, and with care. As a curated wellness and lifestyle brand, we partner with trusted fulfilment suppliers who ship products directly to you.

Order Processing

Orders are typically processed within 1–3 working days. You’ll receive a confirmation email once your order is placed and another with tracking details once your order has been dispatched.

Estimated Delivery Times

Shipping times may vary depending on the product and location. Most orders are delivered within:

United Kingdom: 5–10 working days (Usually faster)
Europe: 7–12 working days
USA and Canada: 7–14 working days
Rest of World: 10–20 working days

Please note: Some items may arrive in separate parcels if they are fulfilled by different shippers.

Where We Ship

We currently ship to:

The United Kingdom (including Northern Ireland)
Selected European countries
USA and Canada

We plan to expand further soon. If your country isn’t listed at checkout, feel free to contact us at [your email address].

Shipping Costs

Shipping is free on all UK orders over £50.

Standard shipping rates apply for international orders and will be calculated at checkout based on your location.

Customs, Duties and Taxes

International orders may be subject to local customs duties or import taxes. These charges are the responsibility of the customer and may vary by country.

Tracking Your Order

You will receive a tracking number via email once your order has been shipped. Please allow 1–3 business days for tracking to update.

Questions?

If you have any questions about shipping, delivery times, or order tracking, we’re always happy to help.